Faber Factory wins this Award for a second time in three years after more efforts to open up sales and marketing opportunities for many IPG members. “Faber Factory’s service evidently goes way beyond the norm, exceeding any standard service level agreement that might be in place,” said the judges. “Descriptions such as ‘remarkable’, ‘transformative’, ‘kind’ and ‘friendly’ crop up over and over again in its many nominations; this is a highly impressive business, much valued by its many independent publisher clients.”
Faber Factory manage to combine that most difficult of things a great sales service with a human touch. But, more than this, what we see as clients is a thoughtful and proactive team that help us to think through our list in new ways: refining, focusing and ultimately delivering products that can be sold to the people who want to buy them. We could never have imagined quite how transformative this would be, or how educational. Put simply, the Faber teams have become an absolutely invaluable addition to our business, helping us to drive it forward.”
Faber Factory have continually offered us a first class service over the past four years in developing our digital publishing programme. Their insight and knowledge of the market, which they regularly share with Factory members, is invaluable, as is the work the team do to secure promotions and new customers. We could not speak highly enough of the service and support they provide.
Faber Factory are a small dedicated team who have transformed ebook publishing for independent publishers. They have made the entire e-publishing experience a total pleasure. They educate us at their bi-annual conferences and help us develop the skills to thrive as independent publishers of ebooks. We are always astonished with the generous way in which they share information, discoveries and analysis in order to help us achieve maximum sales. They take pleasure in our own successes and have created a Faber Factory family where information is shared freely. Each member of the team is very quick to respond, always very efficient and a pleasure to deal with. Faber Factory are the best thing to have happened to publishing in recent years.
Pushkin has worked with Faber Factory for a number of years, and their service is second to none. They are not only incredibly efficient at converting all our titles to perfect ebooks and distributing them as widely as possible, but they also promote them constantly in any way they can and are very collaborative in their approach. We are very happy with Faber Factory’s service, and think that they are highly deserving of this accolade. They may look after dozens of publishers, but we always get instant feedback and individual care and attention from the entire FF team.
Faber Factory have been and remain a fantastic client service provider. The team is efficient, friendly and always helpful, and their response time to any query is consistently fast. We regularly receive submission forms from Ainsley Boe which allow us to put forward our e-books to be considered for major promotions such as the Kindle Daily Deal and monthly offers. Such opportunities would otherwise be unavailable for a small independent publisher like Carcanet. Faber Factory’s online system is extremely useful for keeping on top of sales line by line. It is not only easy to use, but provides many different tools which allow us to look at a breakdown of different streams of revenue, and not just one single, integrated and undisclosing sales figure for the month. We can analyse our income and progress and discuss projects and strategies with our Faber Factory colleagues.
Faber Factory provide the best customer service we’ve ever had.
Our team at Faber Factory offer us an extremely professional and practical service and are very responsive to our requests which makes for an affable partnership. They are excellent at proactively providing us with information on best practice, trends and learning from across the wider industry. They provide us with relevant, timely advice and guidance to ensure we are able to move our business forward.
We at Honno use the Faber Factory for our epublishing and have found them to be extremely approachable, professional and knowledgeable. They are kind and helpful when we make mistakes, excited on our behalf when our titles are accepted for a promotion and above all supportive and knowledgeable about the business of epublishing – greatly appreciated a small publisher new to this business with many questions, both from us, and our authors!
Faber Factory’s services have transformed our e-publishing programme. From a time when the industry was digitising and smaller publishers didn’t have the resources or training to break into the ebook market, to the brave new world of opportunities to participate in lending and listening, Faber Factory continues to provide valuable services to independent publishers.
With their support we have hit the ground running with our ebook publishing and our sales in this area are growing exponentially. In the three years we have worked with Simon and his team, we have benefited from their professionalism, expertise and market knowledge, straightforward systems and dedicated help. Simon and our key contacts, Ainsley and Anne, are brilliantly encouraging and enthusiastic, and show a real commitment to our books and our publishing vision, flagging novels for promotions, engaging with the backlist as well as frontlist, making the most of promotional opportunities and proactively seeking out new ways to showcase the list. Faber Factory is going that extra mile to support independent publishers and, in doing so, has created a culture of true collegiality, generously sharing ideas and offering advice on a day-to-day basis as well as via regular updates and the highly inclusive and informative Factory conferences. Faber has always been a beacon for independent publishing and now with the Factory coalition of independents, Myriad and other small publishers can enjoy all the advantages of the bigger, corporate publishers.
Working with the Faber Factory team has been a wonderful experience. Not only is each and every one of them cheerful, knowledgeable, positive and fiercely professional, but they are all supportive and helpful on every level. Our ebook sales have quadrupled under their guidance, and we have published more than 60 new titles in a short space of time – with ease. The opportunities offered for promotions are brilliant, and we’ve had great success with those, largely because of the guidance we’ve been offered by the FF team. In particular, I must praise Ainsley and Joe, who have held my hand through the first ebook (and its accompanying blight, the metadata spreadsheet), and then sent us soaring upwards from there. I can’t thank Faber Factory enough.
The support that Faber Factory offer to Independent Publishers is invaluable in the current fast changing publishing environment. The Faber Factory team are outstanding, offering a comprehensive digital service, which is second to none in the industry. Their ability to react to publisher requests at a moment’s notice and the knowledge they impart make them a valuable partner in the emerging digital market. They regularly hold conferences and workshops for their Factory clients, which enable Independent Publishers an insight, through their partnership with Perseus, into the global digital market and important trends. Their ability to forge partnerships that benefit their clients is crucial, an example of this was the launch of a D2C ebook offer on our own website, integrated on our existing site and developed by Faber Factory with Firsty Group. They are constantly adapting and evolving their proposition by adding new features and distribution channels to key suppliers in developing markets such as India and Brazil.Our success since joining Faber Factory has been nothing short of spectacular, including a No.1 bestselling Kindle books and selling over 600k ebooks in 2012.
Faber Factory was honoured with the GBS Services to Independent Publishers Award for its “deft” handling of e-book production and distribution, “generous” sharing of market knowledge and “first-rate” client care. Judges praised it for having “consistently provided an efficient, friendly and powerful service, so that independents can stay at the forefront of digital publishing and reap the rewards of collective representation with retailers.”
The Faber Factory team has been great to work with ever since Allison & Busby formed part of the launch in 2010. Conversion has become a seamless process, our ebooks are reaching ever more retailers and readers and they are always working to offer us something new in terms of workshops and analytic tools behind the scenes.
I feel sure that joining Faber Factory Powered by Constellation will be key to developing the full potential of Atlantic’s e-book business.
When we were looking for a digital services provider we determined that it was key we worked with a partner that not only provided an excellent and robust distribution platform but one that also understood the business of publishing and our particular needs as an independent. Working with Faber Factory has met these needs and we look forward to the wider market access in the US which Constellation brings.
I can’t recommend Faber Factory highly enough: they are efficient, approachable and incredibly patient with every request! Submitting titles for promotions is a very straightforward process, thanks to their clear instruction and support.
Collaborative, open and generous attitude to sharing and working together. We are given inspiring and open conference sessions that give us access to the wider knowledge within Faber, from Stephen Page’s inspirational ideas and perspective, to Will Atkinson’s incredibly knowledgeable marketplace analysis, to Henry Volans’ state-of-the-art apps work. And not forgetting the metadata bootcamps with Azar Hussain, who almost manages to make metadata fun, and at the very least, makes it clear.